Toronto Flood Response

The torrential rain in Toronto has proved some interesting facts about insurance. All aspects of insurance companies came to light. This included the difference in policies, company’s response time, and the level of service that was offered to customers. A story about one street in Toronto is the perfect example of three neighbors and how each one was treated.

One street in particular seemed to get have got the brunt of the flooding, leaving many homeowners with flooded basements. One week after the storm three neighbors were discussing their situation and how they were all moving forward. The first neighbor, who was with company A had already been contacted and their basement had been gutted. The second neighbor had been contacted by company B. However, they were informed that the value of contents had depreciated and that would significantly reduce their replacement costs. The third neighbor, with company C, was informed after the fact that their coverage for flooding was limited to $10,000.

What was the difference between company A, B, and C? Company B and C were brand name insurance companies who sell their insurance directly to customers online or by telephone. However, Company A works with independent insurance brokers to sell their policies. The advantage? A broker gives you the unparallel customer service you expect, while working with an insurance company who strives to retain your business. This includes clearly spelling out your policy from the beginning, so you know what is covered, and for how much. Further, brokers work with multiple insurance companies like Company A, giving brokers the opportunity to shop for the best valued policies for customers. While it is too soon to know the outcome of the second and third neighbors, the first neighbor insured with company A is already moving forward with reconstructing their basement. 

Since the 1900's...

Born under the name George Hutcheson, Hutcheson, Reynolds & Caswell Ltd. began providing insurance policies in Muskoka since the early 1900s. Bernard Reynolds joined the firm in the 1940s and purchased the firm from George Hutcheson in 1967. Finally, in 1980, David Caswell joined the company's ranks to complete Hutcheson, Reynolds and Caswell. We have grown along with our name and provide the same dedication to superior customer service and top-notch insurance coverage that George Hutcheson was famous for over 100 years ago.